These are the general terms of the relationship between you (the website visitor) and us (the website owner- BASSINC (Pty) Ltd). They cover any use of bassinc.co.za (the website). You agree to be legally bound by the terms by visiting and using this website. Please do not use the website if you do not agree to the terms.
You may not access, display, use, download, or otherwise copy or distribute content obtained on this website for marketing and other purposes without our consent.
If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the website.
Gift Vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. Gift Vouchers cannot be resold to- or exchanged with a third party. You cannot use a Gift Voucher to purchase another Gift Voucher. Gift Vouchers can only be redeemed online through our website.
Returns / Refund Policy
1. Our goods
We supply physical and digital goods.
2. Read instructions
Please carefully read and follow all instructions that come with our goods. For example, any documents that help you use our goods.
3. Un-returnable goods
We supply certain goods that you cannot return to us as they are:
- electronic vouchers or
- of a nature that prevents them from being returned
If, however, your perishables have arrived damaged or expired we will replace or refund them when we are at fault.
4. Advance orders
If you order the goods in advance, we may charge you a reasonable deposit. You will forfeit this deposit if you cancel the order within 10 days before the agreed upon delivery date.
5. Custom goods
If you ask us to provide you with custom goods, we may charge you any deposit or the full amount for the goods. You may not cancel an order for custom goods prior to delivery, unless we allow this in our discretion. In this case, you will forfeit any deposit or amount already paid for the goods, and we may charge you an additional cancellation fee. The cancellation fee plus the amount forfeited will not be more than the full amount for the goods.
6. Cooling-off period for electronic transactions
Section 44 of the Electronic Communications and Transactions Act may apply to your electronic transactions. If you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. ‘Cancel’ means each party will be placed in the same position that they were in before the transaction took place. This means that you have to return a new, unused good, and we will refund the purchase price. Section 44 is only applicable if you are a natural person – in other words, a human being. You must also be the end user of the goods or service. The transaction must be an electronic transaction — a transaction concluded via (in whole or in part) the website, email, or SMS.
Certain goods by reason of their nature cannot be returned during the cooling-off period, such as eBooks, eMagazines, or electronic vouchers. If you have any problems with these types of digital goods, please contact us within seven days of the date on which you purchased the goods. We will do our best to resolve the problem. We will revoke access to our online cooking course if you cancel an electronic transaction in terms of section 44 of the ECT Act.
This cooling off period does not apply to goods made or altered to your specifications, or goods specially ordered from a foreign country.
6.1. Return of goods in terms of cooling-off period
You must return any goods in new condition with all original packaging and materials (including any accessories or parts). We will refund the purchase price of the goods within 30 days of the date of cancellation.
7. Returns within 30 days
We want you to be happy with your purchase, and we understand if you suddenly have a change of heart. You may return most of our products in their new, unopened condition within 30 days of delivery for a full refund. Please see below for information in how to return an item, how to package the return and how we process your refund. Please send an email to firstname.lastname@example.org
8. Incorrect item delivered
We do our best to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on our site. Please notify us within 7 days (the sooner the better) .
However, should we accidentally deliver the wrong product to you or if the product is not as described on the website, or is missing any parts:
- Please do not remove the product from its original packaging or any of the stickers or labels.
- Notify us as immediately and we will collect the product from you at no charge.
We will at your choosing and return of the original item unopened:
- deliver the correct item to you as soon as possible (if available); or
- send you a voucher for the purchase price of the product
9. Goods arrived damaged
If your goods arrive damaged, missing any parts or accessories, or inoperable, then we will do our best to resolve the issue. Please notify us within 7 days (the sooner the better) by email.
We will require the following information to assess where in the delivery process the damage may have occurred:
- photograph of the outer box (including whether it has a Fragile sticker or not);
- photograph of the inside of the box, including the inner packaging; and
- photograph of the damaged item.
The product may also be required to be returned to us.. Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference:
- replace the product (if available); or
- issue a refund voucher for the purchase price of the product
10. How to return an item
There are different methods of returning an item. These methods are further explained in the returns portal:
- You may request to drop off the item at your nearest Postnet
- You may drop off the item at our head office.
11. How to package an item you want to return
The returning product must be packed, in its original packaging, in another box with as much padding and protective packaging as possible so that it can travel safely back to us. Returns that are sent back otherwise will have a 10% repackaging fee levied against them. If the returning product has not been packaged properly and is damaged, then we simply cannot give you a refund. It is your responsibility to package the item correctly.
12. How we process your refund
12.1. Returns within 30 days
You will be offered a voucher or a product exchange.
12.2. Damaged goods
Refunds are handled within 8 to 10 working days of logging the return (refunds can take up to 3 working days to reflect in your account once processed due to banking timelines). Replacements may take longer as these are dependent on availability.
12.3. Goods purchased with vouchers or gift cards
We have three types of vouchers:
- a purchased fixed amount gift, e.g.: R200 paid by gift giver (gift voucher or gift card)
- a promotional fixed amount discount, e.g. R100 off (fixed voucher), and
- a promotional percentage discount, e.g. 10% off (percentage voucher)
We cannot refund in cash, purchases made with a gift voucher. We will either reinstate the used gift voucher or issue you with a new one.
If you use a fixed voucher to pay for an order, and you later cancel the order (or part thereof) prior to delivery of the goods, or you return one or more goods in accordance with this policy, the value of the fixed voucher will be deducted off the purchase price of the cancelled or returned goods. We will credit you for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement fixed voucher of the same value as the original fixed voucher used. We may in our sole discretion impose restrictions on the use of the replacement fixed voucher. For further information on restrictions on promotional vouchers, please see our voucher terms.
If you use a percentage voucher to pay for an order, and you later cancel your order (or part thereof) prior to delivery of the goods, or you return one or more goods in accordance with this policy, the value of the discount received using the percentage voucher will be deducted off the purchase price of the cancelled or returned goods (as applicable), and we will refund you for the balance, if any. We will also provide you with a replacement percentage voucher of the same discount as the original percentage voucher. We may in our sole discretion impose restrictions on the use of the replacement percentage voucher, including a limited validation period. For further information on restrictions on promotional vouchers, please see our voucher terms.
25. Dispute resolution
If we do not accept that we supplied defective or unsuitable goods, and our customer support department has not been able to help, any customer may still take the matter up with a suitable ombud or other dispute resolution body, or take legal action. The dispute resolution procedures under the CPA do not necessarily apply to all transactions with us. This policy does not exclude any other rights customers may have.
We take responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer support, dispute resolution and delivery of goods.
Updating of these Terms
We may change the terms at any time by placing a notice on this website or updating this web page. If you do not agree with the change, you must stop using this website or the changed terms will apply to you.
Copyright and Intellectual Property Rights
Except as provided to the contrary in the agreement, all rights, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to, or of this website are our sole property or will vest in us or a third party licensor. All moral rights are reserved.
Our logo and sub-logos, marks, and trade names are our trademarks and no person may use them without our permission. Any other trademark or trade name that may appear on our marketing material is the property of its respective owner.
Except as expressly permitted under the agreement, the website may not be:
- modified or used to make derivative works;
- rented, leased, loaned, sold or assigned;
- reverse engineered or copied; or
- reproduced or distributed.
Limited License to General Users
We grant you, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future content for personal, non-commercial and information purposes only. We may cancel your licence at any time for any reason. Your licence is automatically cancelled if you do not get our written permission before using this website in a way these terms do not allow.
We, our affiliates or subsidiary’s reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. Any unauthorised use of this website terminates this license.
Limitation of liability
We provide the website “as is”. We do not give any express or implied warranty or make any other promise about this website. For example, we do not warrant that it is good quality, fit for any particular purpose, accurate, complete, up-to-date, legally effective or secure. We also do not warrant that it is free of latent defects, errors, malicious software or infringing content, or that you will have quiet or uninterrupted use of it.
You indemnify (or promise to protect) us against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys’ fees) related to your use of this website.
We will do our best to fix any fault in this website as soon as reasonably practical after we find out about it. This is the limit of our responsibility and liability for any fault in the website.
We are not responsible for anyone else’s website.
Choice of Law
South African law and conditions (such as time and date) govern the terms. Only the South African courts may decide any dispute about the terms.
It is illegal to access the Website from territories or countries where the content or purchase of the products sold on the Website is prohibited.
You may not use this Website in violation of South African export laws and regulations. If you access this website from locations outside of South Africa, you are responsible for compliance with all local laws.
These terms are the entire agreement between us and you with regard to the use of the content and this Website.
Any term that is invalid, illegal, or cannot be enforced must be regarded as deleted. The remaining terms continue as intended.